Welcome to Trezor — Device setup & first steps

Follow these secure, official steps to initialize your device, install firmware & Trezor Suite, and safely back up your recovery seed.

Quick start — what you'll do

Estimated time: 5–15 minutes. Make sure you are in a private place and have a pen & paper ready for your recovery seed.

Download Trezor Suite Manual setup guide

Step-by-step setup

  1. Inspect the device
    Check tamper-evident seal and packaging. If packaging looks opened or tampered with, do not proceed — contact support.
  2. Connect & open Trezor Suite
    Use the cable included. Open the official Trezor Suite app or start.trezor.io when prompted by the device. Only use official software from trezor.io.
  3. Install firmware
    If your device requires a firmware update, allow the update from the official app. Do not install firmware from third-party sources.
  4. Create a PIN
    Choose a PIN you can remember but others won't guess. The PIN is entered on the device screen; the host computer only receives encrypted confirmations.
  5. Write down your recovery seed
    Write each word carefully on the supplied recovery card. Never photograph, copy to a file, or enter the seed on any computer or phone.
  6. Verify and finish
    Confirm one or more words when prompted to verify you recorded the seed. After verification, your device is ready to use.
Security reminder: Trezor will never ask you to share your recovery seed or private keys with support, online forms, or strangers. If asked, stop and contact official support.

FAQ & troubleshooting

Q: My device shows an error — what should I do?
Restart the device, reconnect the cable, and ensure you are using the official Trezor Suite. If the error persists, contact support and provide the exact error message.
Q: Can I back up my recovery seed digitally?
No. Digitally storing the seed (photo, cloud, text file) exposes it to theft. Always store the seed offline on the supplied card or a secure metal backup.
Q: Is it safe to buy a used Trezor?
Buying used devices is risky. If you receive a used device, perform a full firmware reinstall and act as if the device could be compromised; prefer buying new from authorized sellers.
Q: How can I verify the firmware is genuine?
Trezor Suite verifies firmware signatures for you. Follow on-screen prompts during firmware installation to ensure authenticity.

Trezor hardware and Trezor Suite are designed to secure private keys on-device. You are solely responsible for safeguarding your recovery seed. Trezor does not store customer recovery seeds. For full terms & privacy policy, visit our legal pages.

Support hours
Mon–Fri, 09:00–18:00 (UTC) — online articles available 24/7
Contact
Official support channels listed on /support